KinderFlow
Account & Data Deletion
Parents can permanently delete their KinderFlow account in the app. If you cannot access the app, you can request deletion by email.
Delete your account in the app
- Sign in to the KinderFlow parent app.
- Open More, then Profile.
- Under Account Management, select Delete Account.
- Enter your current password and confirm Delete Permanently.
The action is permanent and cannot be undone. The app requires identity verification before deletion.
Request deletion without the app
Email us from the address associated with your KinderFlow account. Include your account email and state that you are requesting account deletion. Do not send your password or sensitive information about a child.
We may ask you to verify account ownership. Verified requests will be completed within 7 days, and we will email you a confirmation. If specific records must be retained, we will explain the reason and applicable retention period.
Data deleted with a parent account
- The Firebase authentication account.
- The parent profile and account access or affiliation records.
- Notification read history and associated parent-to-child access links.
- KinderFlow preferences and cached media stored on the device used for deletion.
School-managed records
Deleting one parent account does not automatically delete child records, daily reports, classroom notes, photos, or videos created or controlled by a school or educator. These records may remain available to the school and other authorized users. To request deletion of child or school-managed records, contact the school or email KinderFlow support.
Limited retention
KinderFlow may retain limited records when reasonably necessary for legal compliance, security, fraud prevention, dispute resolution, or the integrity of school records. Aggregated or de-identified analytics and technical logs that no longer identify the user may also be retained.